1. Planning for Day-to-Day Operations
1.1. Plan the daily engineer schedule to optimize efficiency and productivity.
1.2. Coordinate the exchange of spare parts from respective principal brands to support repair and maintenance activities.
1.3. Monitor and track support cases logged daily, ensuring timely resolution and customer satisfaction.
2. Working Independently and Multitasking
Ability to work independently and handle multiple tasks simultaneously. Training and guidance will be provided by experienced staff to support these activities.
3. Basic IT Skills
Utilize basic IT skills to work with MS Office and email software for documentation and communication purposes.
4. Call-Center Experience
Preference for candidates with some call-center experience, which includes answering and logging support calls. This experience can be beneficial for effective communication with customers and issue tracking.
5. Work Experience
Candidates should have at least 2 years of working experience, preferably in similar positions, to demonstrate their ability to handle the responsibilities of the role effectively.
Work Location: Bedok South Road
