Job Responsibilities
- Conduct Service Excellence (SE) content research and develop learning materials (e.g., toolkits, guides, case studies).
- Design, develop and deliver SE training programs and activities.
- Conduct departmental learning needs analysis to identify gaps and areas for improvement.
- Provide SE consultancy to internal branches.
- Plan and schedule TMs for value-added external courses to enhance the department’s level of competency in the service aspect.
- Carry out quality control measures via systematic checks, inspections, periodic reviews and audits to validate the transfer of SE skills back to the workplace.
- Plan and prepare activity and progress reports, e.g., ad-hoc training evaluation report from learners feedback, monthly training progress report, yearly training report etc.
- Assist manager in digital transformation initiatives, e.g., explore interactive digital tools for training effectiveness/enhance learners experience, going paperless etc.
- Support the development, administration and coordination of overall training efforts for Marina Bay Sands and Security Service Department.
- Liaise with vendor on implementation of SE training program at Marina Bay Sands.
- Perform all other tasks as directed by Vice President, Security Service Department.
Job Requirements
- A recognized university degree/diploma in Training, Human Resource (Training & Development) or Tourism related discipline.
- Possesses Advanced Certificate in Learning and Performance (ACLP) or equivalent.
- At least 2 years of Training and Development experience.
- Proficient in curriculum development, training delivery and evaluation techniques.
- Experience in designing, developing, and delivering train-the-trainer programs.
- Track record of communicating and working effectively with mid to senior level management.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
