Responsibilities
• Assist EUC Service Line lead in the delivery of EUC services in the areas of WorkPlace Technology, Unified Comms and End User Support.
• Engage customer stakeholders to on operational and project reporting and explore new opportunities.
• Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management of the team.
• Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.
• Support the advancement of staff competencies through the creation of development plans.
• Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.
• Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.
• Drive continuous process improvements, including system changes, streamlining of processes and automation projects.
• Provide general technical assistance, consulting, and direction to staff. Identify training needs and assist in developing training plans.
• Assist in development, modification, review and maintenance of procedures and operations guide.
• Drive Automation and optimization initiatives.
• Understand business needs and processes.
• Lead the assessment, justification, implementation, and integration of UC, AV and workplace systems.
• Accountable for maintenance of UC infrastructure. Ensure that all UC-supported systems stay up-to-date and compliant with updates and security patches. Determine and identify opportunities for system improvement. Provide response to system hardware and operating system software problems as necessary.
• Oversee the IT Hub Rooms management at Customer locations.
• Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings over the UC and meeting room AV platform.
• Facilitate and maintain relationships between vendors, assist in reviewing of contracts.
• Oversee, plan, lead, coordinate, and collaborate with external partners, to lead projects through the appropriate phases of implementation and support throughout the cross functional team.
• Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new EUC initiatives.
Requirements
• Diploma/Degree in Computer Science of equivalent
• At least 7 - 10 years’ experience in developing, implementing and maintaining IT systems
• Experience in mass EUC deployment for building relocation, renovation projects and new set-up implementation
Licence No: 12C6060
