Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams together with a Hub Practice team which provides expertise in specific industry or functional verticals (Digital, Risk, Commercial Money Movement, Acquiring and Issuer Optimization).
As a key, , we are looking for an individual to join us as Senior Manager - Portfolio Optimization. Reporting directly to the Singapore, Malaysia, Thailand VCA Cluster Lead, the role will support and deliver projects across the SMT region and will work on consulting engagements for Visa clients in enabling portfolio growth and improved profitability of clients’ consumer card portfolios.
Key Responsibilities
Working with the Issuer Optimization Practice Lead, the Senior Manager will be responsible for significant components of client engagements, and in many cases end to end delivery of client engagements. Typically, this will involve the Senior Manager interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.
Typically, 2-4 months in duration and running in parallel, potential projects could include product design and launch, sales acquisition channel optimization, portfolio management diagnostics, customer lifecycle management, portfolio migrations and loyalty rewards solutions and marketing strategies, development of industry landscape evaluations and best practices.
The Senior Manager will be responsible for supporting Issuer Optimization Practice team in identifying potential consumer issuer clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects. The role also requires engagement with our market teams across AP, ensure that they have access to best practice and latest IP.
- Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
- Ability and experience to manage and drive teams internally and manage external teams on the client side
- Ability to present and converse senior and executive sponsors on project progress and management
- Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
- Be able to lead engagement teams and work solus depending on nature of engagement
- Create, develop and maintain service line solutions, contribute to IP creation and standardized VCA offerings
- Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
- Prepare project materials including interview guides, data requirements, concepts, frameworks
- Undertake client interviewing, collecting and analyzing inputs such as client information, data, processes, policies, competitive and environmental information
- Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
- Identify solutions and recommendations that address client objectives and result in performance improvement
- Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
- Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
- Collaborate with local client relationship managers /other functional teams to gain insights and support client engagement and execution
- Build a network across VCA globally and Visa regionally to ensure that our solutions bring the best of Visa to our clients.
