GENERAL DUTIES
- To manage the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts.
DUTIES AND RESPONSIBILITIES
- To be responsible for the efficient and effective operation of the Finance department.
- To ensure that strong and open communication lines are maintained with the Director of Finance.
- To ensure that the hotel credit policy and procedure is adhered to in all departments
ADMINISTRATIVE RESPONSIBILITIES
- To discharge the duties in an effective and efficient manner.
TECHNICAL RESPONSIBILITIES
- Credit applications:
· Process credit applications within 5 -10 working days, ensuring that clients are notified promptly and professionally.
· The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance.
· Review the credit worthiness of all existing non-Accor approved clients on a yearly basis.
- City Ledger
· Ensure all invoices / statements are issued on a timely basis.
· Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.
· Implement effective inquiry response procedure for guests and management.
· Ensure all travel agent commissions are timely processed and paid.
· Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.
· Conduct credit meetings at least once a month.
· Attend Credit Managers meetings to keep up to date knowledge of credit risks.
· Appropriately manage all delinquent accounts, liaising with debt collectors where needed.
· Review and recommend accounts to be written off, providing appropriate documentation.
- Guest Ledger and liaison with Front Office
· Liaise between the Accounting Department and the Front Office.
· Ensure PB, PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.
· Inform the Front Office Manager of any deviations from policy by Assistant
· Managers, or Front Office Cashiers that may come to his / her attention
· Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.
COMMERCIAL RESPONSIBILITIES
- To keep closed contact with hotel debtors i.e. Travel Agents, Airlines, Corporate clients and individuals.
