Ø Network appliances health check
Ø Offline network appliances firmware update, where available
Ø Review and deployment of updated CIS hardening guidelines
Ø 24/7 On standby to manage incident.
Ø Backup and recovery, including backup validations, monthly offsite backup, ad-hoc recovery, and annual recovery exercise.
Ø Monitoring of Events and logging
Ø Configurations management of all network-based infrastructure components including Firewalls, Load Balancers, Cisco ACI Controllers and Switches, Network Backup Servers, and Network-Attached Storage
Ø Network cables management
Fault ticketing and facilitation of on-site support for replacement or fixing of faulty components.
