Production Support Analyst – Payments with 7+ years of production support experience and 3+ years of experience in SWIFT or Cash
Management background
Responsibilities
- Manage the incidents and crisis communication
- Crisis Management: Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
- Identify and coordinate key actors in order to restore the service. Lead crisis conference call
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Provide production support
- Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.
- Take part in the Monitoring and repair of flows
- Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
- Ensure the operational end-to-end monitoring using the available tools and procedures.
- Identify gaps in the process with the expected nominal operation.
- Supervise the recurrent maintenance intervention.
- Update the monitoring procedures and incident management of the documentary database procedures.
- Analyse and challenge existing support processes to achieve continuous improvement.
- Coordinate with the project teams and IT to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the
- processes and get them approved.
Successful candidate might be required to work in shift and weekend rotation. An understanding that occasionally after hours’ response to problems will be required.
The following knowledge and experience are required:
- Ability to assimilate functional and technical architectures
- Technical appetence for manipulating files and conducting application configuration operations
- Analytical and information structuring skills
- Trouble shooting and problem solving
- Stress resistance: responsiveness and capacity to reprioritize your actions
- Ability to take initiative and make decisions
- Ability to collaborate (strong team player)
- Communication skills and client focus
- Bachelor's degree in IT
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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