Key Responsibilities
· Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardised format.
· Developing custom BI reports
· Create and generate Linux scripts based on the client requirements
· Support day-to-day functional and business technology support including incident and problem management, root cause analysis.
· Expected to drive improvements through influence and strong relationships with managers in other teams.
· Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications
· Correlate events across multiple systems to proactively surface and resolve deep, underlying issues
· Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.
· Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
· Developing customer-facing support documentation, when appropriate, to summarize common support issues.
· Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.
Key Requirements
· 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.
· Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.
· Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
· Working knowledge of Java Scripts, WebLogic, JBOSS, API’s
· Excellent troubleshooting skills
· Networking infrastructure - Proxies, Load balancers, Firewalls, SSL
· Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters
· Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher
· Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing
· Demonstrable collaboration and teamwork skills
· Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely
