- Conduct morning briefings and updates, and delegate duties to Team Leaders.
- Provide budgetary updates to the Finance Department.
- Oversee the timely preparation of monthly schedules, such as standby and night service.
- Oversee and follow up on consolidating feedback from teams, families, and clients, and review feedback/complaints as necessary.
- Ensure quality control related to standards, rituals, and customs.
- Improve operational management systems, processes, and best practices.
- Review standard operating procedures (SOPs), forms, templates, and lists to ensure operational efficiency in consultation with Team Leaders.
- Plan and review compensation actions, enforcing policies and procedures.
- Oversee the morale, welfare, and health of all operations staff.
- Manage human resource matters with Team Leaders, including leave approval, overtime, and urgent requests.
- Oversee recruitment and personnel interviews.
- Perform other ad-hoc duties as assigned by the Managing Director (MD).
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
