Job Responsibilities:
- Assist to plan, implement, monitor and evaluate initiatives to engage the community in the delivery of excellent services to stakeholders such as Grassroots, religious organisations, schools, community partners and government agencies.
- Assist to set service standards, performance indicators and operating guidelines for programmes and activities under community engagements.
- Work with the multi-disciplinary team in formulating, initiating and conducting programmes to foster community involvement.
- Work with Programme Department to ensure programmes are of appropriate quality and resources are used effectively.
- Establish and maintain relationships with volunteers and communities, government agencies.
- Maintain an up-to-date database of community partners.
- Maintain updated records of all activities and programmes.
- Coordinate SNM events and programs.
- Deputise the Senior Manager in his/her absence for external / internal meetings.
- Assist to prepare annual budget for Community Engagement & Donor Relations.
- Assist to monitor and control the operational expenditure within the budget.
- Assist to plan and monitor annual workplan and follow-up the achievements of targeted objectives.
Job Requirements
- Minimum Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business Administration/Marketing.
- At least 3-5 years of working experience in the related field.
- Experience in engaging stakeholders such as Grassroots organisations, religious. organisations, schools, community partners and government agencies.
- Knowledge of community engagement operations and activities.
- Possess track record in fundraising, marketing or sales.
- Knowledge of service sector standards and practices.
- Possess excellent written, oral presentation skills and proficient in MS Office.
- Possess good stakeholder engagement skills.
- Able to commit on weekend and evening meetings.
- Possess good communication skills
Competency & Proficiency Level
Must Have
- Business Relationship Building – Level 3
- Customer Acquisition Management – Level 3
- Collaboration Practices Across Disciplines and Sectors – Level 2
- Social Service Programme Development – Level 2
- Social Service Programme Implementation – Level 2
- Stakeholder Management – Level 2
Good to Have
- Customer Feedback and Relationship Management – Level 4
- Business Presentation Delivery – Level 4
- Service Excellence – Level 4
Critical Core Skills
- Communication - Basic
- Influence - Basic
- Collaboration – Basic
- Adaptability - Basic
- Decision Making - Basic
*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link SSG | Social Service (skillsfuture.gov.sg)
