Job Objectives
- To be responsible handling day to day incident and problem management for Retail Banking & Cards. This including Retail Banking, Deposits, Loans, ATM, Card 3DS Authentication, FAST and electronic banking channels.
- Capable of running small initiatives with peers and production managers
- Demonstrated continuous Improvement achievements
- To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
- Being a coordinator to different team including Problem Resolution and Incident Management.
Key Responsibilities
- Responsible for day to day production incident support and inquiry from business users, operational users and customers via contact center
- Able to handle incident and problem in 24-hour roster basis
- Capable to perform analysis on production incidents for demand deduction
- Good in handling problem and able to have resolution in timely manner
- Critical examination of requirements and understanding of operations and new application systems.
- Create and modify procedures to solve problems considering technical capacity and limitations.
- Coordinate Problem and Change to production systems
Key Requirements
Must have :-
- Bachelor’s degree in computer science/engineering or equivalent
- Have strong coordination skills
- Good knowledge of programming skills in RPG & Cobol
- Hands on experience in ALDON and technically proficient.
- Experience in AS400/iSeries database and operation system for at least 5 years.
- Experience in IT industry for any platform
- Having good knowledge in domain of Retail Banking & Cards
- Requires superior analytics and problem-solving skills. Experience in system architecture and design
- Ability to work in a fast-paced, team-oriented environment.
- A strong & assertive communicator in English speaking & writing
Good to have :-
- ITIL (Information Technology Infrastructure Library) Foundation Certificate
- Broad knowledge of hardware, software and programming;
Essential Technical Skill :-
- Working experience on OS/400 and RPG and COBOL programming; prior knowledge with Silverlake core retail banking application and banking knowledge will be added advantage.