Assistant Facilities Manager
Work Dynamics - Integrated Facilities Management
As an Assistant Facilities Manager at JLL, your primary responsibility is to drive excellent daily operations and ensure a safer and more comfortable work environment for everyone. You will play a crucial role in planning and executing all preparations needed for meetings, conferences, and VIP visits, as well as ensuring high standards of building condition and housekeeping.
Key Responsibilities:
Driving Excellent Daily Operations:
- Perform daily check-ins around the building and lobby to maintain high housekeeping standards.
- Oversee the maintenance of the building's interior and exterior.
- Identify and address any maintenance or repair needs promptly.
- Provide input and ideas to improve the overall performance of the facility.
- Coordinate with vendors to review their services and resolve service issues.
Promoting Client Satisfaction:
- Build and maintain positive tenant relationships by delivering excellent customer service.
- Handle client and tenant queries in a professional manner.
- Attend meetings and coordinate with local authorities as required.
- Ensure tenants' expectations are met and work closely with them to address any concerns.
- Ensure proper adherence to house rules for tenant fitout works and facilitate smooth premises handover and takeover for incoming and outgoing tenants.
Shaping a System of Best Practices:
- Proactively identify areas for improvement and implement best practices.
- Address difficult issues and find opportunities to enhance operations.
- Collaborate with the team to achieve key performance metrics and meet service level agreements.
Qualifications:
- Bachelor's degree in Facilities Management or a related field.
- Previous experience in facilities management or a similar role.
- Strong knowledge of building maintenance and housekeeping standards.
- Excellent communication and customer service skills.
- Proactive, detail-oriented, and able to multitask effectively.
- Proficient in using facilities management software and tools.
Join our team as an Assistant Facilities Manager and make a significant impact on the daily operations and client satisfaction of our facilities.
