- Be the focal point for all project related enquiries and issues.
- Identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) and Delivery for development of that opportunity.
- Identify risks to the services and work with the customer for mitigation.
- Manage any ‘out of scope’ variations to services with customer (in collaboration with the Account Manager) on how these are to be handled.
- Ensure effective communication for services delivered to the customer (including monthly or weekly service delivery reports) in accordance with the agreed timeframes.
- Conduct regular reviews on the services and align expectations of the customer.
- Manage and negotiate deliverables with the customer.
- Produce standard and ad/hoc reports, manage issues / charges / scope adjustment with the customer in a timely fashion inclusive raising PO and issuing billing instructions.
- Work with customer counterparts across the organisation to ensure effective execution of business strategy and goal alignment.
- Maintain an understanding of industry trends that directly relate to customer’s business strategies.
- Participate in customer presentations.
Required Qualifications / Experience:
- Bachelor's degree / diploma in computer science, business, or a related field.
- 5-8 years of project management and related experience.
- Project Management Professional (PMP) certification preferred.
- Proven ability to solve problems creatively.
- Strong familiarity with project management software tools, methodologies, and best practices.
- Experience seeing projects through the full life cycle
- Excellent analytical skills.
- Strong interpersonal skills and extremely resourceful.
- Proven ability to complete projects according to outlined scope, budget, and timeline.
