Position
In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.
We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.
To be successful in this role:
- You must have a strong background in IT production support and automation of tasks.
- You need excellent analytical, problem-solving, communication, and collaboration skills.
- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.
The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.
Main responsibilities
- Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
- Automate health checks activities with automatic repair if any issue is detected
- Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
- Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
- Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
- Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
- Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices
Qualifications and Profile
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
- At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
- Proficient in some scripting languages such as Python, Java or Perl.
- Experience with automation of tasks using Generative AI tools
- Good understanding of DevOps and CI/CD environment and tools
- Good knowledge in SQL
- Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
- Experience with with DevOps and SRE practices and tools is a plus.
Other Professional Skills and mindset
- Excellent analytical, problem-solving, communication and collaboration skills.
- Ability to work independently and as part of a team.
- Ability to learn new technologies and tools quickly and effectively.
- Capable to effectively interact with technical teams
- Understand and respect of cultural diversity
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
