Job Description:
- The specialist will be on boarded in the Middleware Section (35 members) and specifically to the CCM (Control-M) / CFT) 5 members team.
- This team manages the global production services and project management for the scope covering BMC Control-M, Axway CFT/Secure Transport and Sentinel.
- Global production service operations support in middleware technologies and platforms.
- Accountable for the overall service reliability, availability and stability of the technical scopes.
- Provide technical expertise for managed workloads, including troubleshooting, analyzing and resolving incidents, problem, service request and change management process. Partner with the development, project and business teams to understand requirements and technical specifications
- To participate in project deliverables activities.
- Drive through culture of continuous improvements for the production environment through automation or manual work and performance hygiene.
- Technical analysis of production platforms to identify and remediate performance issues.
- Work collaboratively in teams and develop meaningful relationships to achieve common goals.
- Operation and further development of middleware platforms and the associated interfaces.
- Development of self-service interfaces and their workflows.
- Exercise specialist responsibility in strategic projects and initiatives.
- Maintain programmable code outlined in technical instructions and specifications for operating systems.
Requirements:
- Minimum 4 years of experience.
- Experience in Operating Systems: Linux, Unix and/or Windows.
- Experience in Middleware Technologies: BMC Control-M, Axway CFT/Secure Trasnsport/Sentinel.
- Monitoring and Data analytics tools: OMI, ServiceNow, Geneos.
- Scripting tools: Java, Unix Shell, Python, PowerShell, and perl.
- Good understanding of ITIL Service Management framework such as Incident managment.
