- Manage, configure and upgrade a wide variety of security technologies
- Respond to managed security technologies fault alerts and/or customer escalation
- Troubleshoot product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues
- Prepare and submit Incident Reports on high severity incidents
- Perform regular configuration backups on managed security products
- Create and update technical documentations on managed security technologies
- Generate monthly reports according to service scope requirements
- Adhere to organization and project security policies, procedures and security best practices
- Certifications is advantage: CISA / CISM
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