Summary
- Responsible for setting and executing an ambitious digital transformational agenda for HL Bank.
- Key objective will be to drive cultural and mindset change so as to facilitate the Bank’s digital initiatives and innovation agenda.
- To contribute and drive the transformation that the Bank wants to embark on, which will enhance competitiveness and influence business outcomes (drive revenue, increase market share, brand positioning etc.)
Functional (job responsibilities)
- Drive and own the digital transformational agenda by working with stakeholders to set up plans for the business unit and support function, ensuring delivery within agreed timelines and budget.
- Provide a single point of accountability and voice for digital priorities.
- Develop new products and services that drive digital customer acquisition, transactional capabilities and engage customers digitally so that the bank delivers on its business growth plans.
- Work with Technology to drive & build technological capabilities that are needed to drive agility and market responsiveness, ensuring that the bank can respond to rapidly changing competitive landscape.
- Maintain a deep knowledge of industry trends and competitors landscape (traditional as well as emerging FinTech disruptors) and evaluate opportunities for HL Bank.
- Initiate companywide programs to drive a digital first mindset and culture. Similarly, drive a cultural shift where experimentation and innovation are key core company attributes.
- Work astutely with emerging players (FinTech / eco-partners) so as to develop eco-systems unique to HL Bank and to enhance our digital capabilities to build future revenue streams / business lines and innovation culture.
- Focus on project management initiatives and coordinating with internal departments to build the digital plans agreed with the businesses and functions.
- To carry out any other duties as directed by Company Management.
Managerial (team/group responsibilities)
- Manage the digital transformational agenda within approved OPEX and CAPEX.
- To create a work environment where staff can experiment, innovate, drive change, feel valued and drive business outcomes.
- To embed a culture where excellent customer experience is a key business objective.
Organizational (organizational responsibilities)
- Provide superior results for our shareholders.
- Drive business outcomes that help the business achieve targeted revenue and profit goals.
Education/Qualification
- Bachelor’s Degree in Business, Banking & Finance, IT or equivalent.
Experience Required
- A self-starter with a results-oriented approach; takes ownership and initiative; has the persistence and resourcefulness to work through obstacles.
- Banking experience preferred but open if relevant to digital goals
- Strong understanding/focus on digital technologies and platform ecosystems and how these are impacting the banking industry
- An effective communicator with strong writing skills and the proven ability to collaborate across businesses and support functions.
- Digitally savvy in driving cultural change and digital transformations.
- Knowledge of building a culture of innovation and brands in the digital and social media age; a business leader with success in leveraging the new digital capabilities to enhance brand reputation.
- An ability to understand changing market dynamics, translating them into actionable strategies that can be embraced by the whole organization to drive business growth.
