· Plan and revise staffing/ manager allocation to ensure adequate manpower is available for effective and efficient operations of the outlets.
· Plan and review weekly manpower to ensure manager to follow and stay within budget
· Ensure that outlets managers and their staff adhere to the outlets quality standards set by the Company which include being well organised and properly merchandised at all times; and that all policies, procedures, and controls are followed. To increase customers satisfaction.
· Problem solve and deal with issues quickly to ensure compliance in all areas of customer service, store operations, and loss prevention.
· Train, challenge, motivate, encourage, and provide constructive guidance to outlet managers and the team in all areas of effective operations. To further enhance their knowledge.
· Manage by assuming overall responsibility for the outlets and directing all operational aspects of each outlet sales whilst minimizing costs.
· Coach and develop team members with leadership skill to realise their full potentials, and developing a pipeline of Talent within the function.
