Critical Facilities Manager

Job Summary

• To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment
• To successfully deliver contracted services to the client on the agreed site(s), ensuring performance from an uptime, quality, health and safety and financial perspective.
• To manage and develop a professional relationship with the client locally to create a positive customer experience.
• To deliver a performance level which achieves and goes beyond the KPI’s and SLA’s set down in the contract with the client

Key Responsibilities

• Provide leadership, and ensure contractual commitments are met and exceeded.
• Ensure that opportunities for the strategic development of the contract are explored, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
• Manage OPEX & CAPEX budget for site and support in any contract variation processes
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our teams’ services and subcontractors’ activities and are regularly reviewed.
• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Support the development of and formalize all site operating procedures and reviews of site operations on a regular basis
• Pro-actively identify site improvements include the enhancement of processes and procedures.
• Be available for 24/7 on-call to manage the rectification process for all issues/incidents and emergencies.
• Be available to attend and perform critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time requested by the client.
• Ensure that shift coverage is always in place to ensure that full site coverage is provided.
• Motivate direct reports to deliver superior performance by supporting daily performance and providing ongoing mentoring and training.
• Review of Preventative and Reactive Works programs & schedules.
• Ensure that all staff are trained to respond to critical situations.
• Ensure that training records are maintained, and that refresher training is provided on a regular basis.
• Ensure adherence to the preventative maintenance programs, life cycle program, budget and asset management programs relating to the data center.
• Ensure that all Reporting and Escalation and Change Management procedures are correctly applied.
• Prepare business and operational risk assessments, work plans and procedures necessary to mitigate against disruption to services during maintenance, repair or upgrade works to the critical systems and assets at the site.
• Articulate and live the CBRE culture, set an example by modeling the required behaviors and hold others (employees and peers) accountable for their actions by identifying and acting on behavior which is inconsistent with agreed standards.
• Comply with all CBRE systems used to meet its health and safety obligations.
• Comply with and implement CBRE CERM processes where applicable for the site.
• Work safely and not put yourself or anyone else’s health or safety at risk by their acts or omissions
• Ensure all works are completed to relevant Statutory Regulations and Standards.
• Ensure 100% compliance with agreed SLA’s, and KPI’s
• Ensure subcontractor perform in accordance with agreed scope of works/maintenance agreements and provide regular reporting.

Key Measures of Performance

· Positive working relationships with the Client and third-party contractors.

· No unplanned downtime of data center

· Adherence to agreed KPI framework

· Reduction in operating cost for CBRE and client

· Compliance with HSSE environment and safety requirements

· Innovative solutions for the business

· Identify and sustain efficiencies to the account

· Achieve service deliveries meeting time, quality and budget agreements

· Adherence to all site operating procedures and site processes

Required Knowledge and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Diploma or Degree in Facility Management - Preferred

· Minimum 5 years’ experience in managing a critical site data centre

· Good command of English

· OH & S qualification – preferred

· Electrical Trade or Electrical Engineering qualification – essential

· Strong decision making skills

· A quality and continuous improvement focus

· Strong Communications and interpersonal skills

· A common sense approach and initiative when resolving issues

· Computer literate

· Finance skills

· Proven track record in a senior or executive management role which has included responsibility for service, culture, people and business growth

· Proven track record of operating in a senior role

· Previous experience in Critical Environments and/or Data Centres

· Dealing with a range of people from junior to senior level including site employees, suppliers and customers

· Worked within a matrix organisation

· Commercial awareness

· Business acumen

· Strong influencing skills

· Ability to understand commercial and financial metrics

· Internal and external client management

· Networking skills

· Industry knowledge in critical environment and/or data centre environments and one or more of the following: M&E, facilities management, projects, building services

· Excellent presentation skills-written, verbal and presentation

· Highly developed interpersonal and communication skills

· Enthused by a fast paced, high growth environment

· Conscious and methodical in approach

· An excellent relationship builder

· Ability to inspire confidence

· High degree of integrity and sincerity

· Highly motivated and self-aware

· Highly organised with attention to detail

· Ability to understand complex situations

· Results focused

Key Competencies

• Teamwork/Collaboration: Working effectively with team/work groups or those outside formal line of authority (eg. peers, senior managers) to accomplish organisational goals; taking actions that respect the needs and contribution of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organisation or team.
• Delegation of Authority / Responsibility: Allocating decision-making authority and task responsibility to subordinates; utilizing subordinates time, skills and potential effectively.
• Quality Orientation/Attention to Detail: Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period.
• Safety Health and Environmental Awareness: Accomplish task with an awareness of Health and Safety concerning themselves and others, and their environment. Ability to assess the risks and hazards involved in tasks, and methods to manage the hazards in order to prevent incidents, injury and damage.
• Technical Knowledge: Having achieved a satisfactory level of technical skills/knowledge in job-related areas; keeping abreast of current developments and trends in area of expertise.
• Communication: Expressing ideas effectively in writing or verbally in individual and group situations (including nonverbal communication); adjusting language or terminology to the characteristics and needs of the audience.
• Customer Service Orientation: Proactively developing customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
• Analysis/Problem Assessment: Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
• Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
• Innovation: Generating creative solutions to work situations; trying different and novel ways to deal with organizational problems and opportunities.
• Environment: Accomplish all task with an awareness of Clients Environmental Management Policies