Role:
- Customer Support and Service Focus: Deliver outstanding customer support, commissioning, and service for company products.
- Regional Service Coverage: Oversee service activities in SEA, fostering strong client relationships.
- Technical Preparation and Execution: Perform workshop tests, and prepare and execute work assignments to meet performance standards.
- Documentation and Reporting: Create service reports, update drawings, and maintain relevant databases and documents.
- Remote Support and Assistance: Provide remote guidance and product support to customers, and support the service team backend.
- Administrative and Ad-Hoc Duties: Manage pre- and post-work administrative tasks and take on ad-hoc responsibilities as needed.
Requirements:
- Qualifications: Diploma or degree in Electronics, Instrumentation, or Mechatronic Engineering. Fresh graduates with relevant engineering degrees are encouraged to apply. Experience in the maritime industry is a plus.
- Onboard Experience: Familiarity with ship automation systems (controls and propulsion), system processes, distributed control systems, and power management. Ability to work independently.
- Key Skills: Strong cooperation and communication skills, results-oriented, and self-motivated.
- Problem-Solving Approach: Methodical and meticulous in handling remote cases, with a proactive attitude.
- Customer Focus: Passionate and patient in customer interactions, with a service-oriented mindset.
- Travel Flexibility: Willingness and ability to travel overseas on short notice.
