Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.
We’re currently looking for a high caliber professional to join our team as Application Support (Mainframe) - AVP based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Role Overview:
Citi Singapore is seeking an experienced Application Support Senior Analyst within their Security Services - Production Support Department. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level3 Support team, application technology development teams, infra teams and the Business Product owners.
Key Responsibilities:
- Provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
- Maintain application systems that have completed the development stage and are running in the daily operations of the firm
- Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
- Start of day checks, continuous monitoring, and regional handover
- Perform same day risk reconciliations
- Develop and maintain technical support documentation
- Identify ways to maximize the potential of the applications used
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner
- Ensure that storage and archiving procedures are in place and functioning correctly
- Review and develops application contingency planning to ensure availability to users
- Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
- Participate in application releases, from development, testing and deployment into production
- Engage in post implementation analysis to ensure successful system design and functionality
- Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact
- Act as a liaison between users/traders, interfacing internal technology groups and vendor
- Act as an adviser or coach to new or junior level analysts
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Knowledge/Experience:
- Experience in a Mainframe Application support role is key
- Experience installing, configuring or supporting business applications
- Experience with some programming languages and a willingness/ability to learn
- Ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
- Demonstrates analytical skills
- Knowledge/ experience of problem Management Tools
- Effectively share information with othersupport team members and with other technology teams
- Ability to communicate appropriately to relevant stakeholders
Technical Skills:
Strong experience in Mainframe and other technologies as outlined below.
Mainframe Technology
- Language and Database: COBOL, CICS, JCL, VSAM, DB2, FSA.
- Job Scheduling : TWS/CA7/Control M
- Librarian : Changeman/Endeavor
- Utilities: STROBE, OMEGAMON, REXX, EasyTrieve, Selcopy, FAVER, SORT, FileAid, AbendAid
- Data Transfer: IBM MQ Series, Connect Direct/NDM, KAFKA
Education:
- Bachelor’s/University degree or equivalent experience
How You’ll Succeed
Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
