About Evident
At Evident, we are guided by the scientific spirit—innovation and exploration are at the heart of what we do. Committed to making people’s lives healthier, safer, and more fulfilling, we support our customers with solutions that solve their challenges and advance their work; whether it’s researching medical breakthroughs, inspecting infrastructure, or exposing hidden toxins in consumer products.
Previously known as Olympus’ Scientific Solutions Division, we have over 100 years of history in the Micro Imaging Solutions and Test & Measurement businesses, with ~4,300 employees across 25 countries globally. We have six manufacturing facilities and four R&D facilities across Americas, Asia and Europe that enable us to deliver products promptly and efficiently to customers around the world, while developing and innovating products to meet our customers’ needs.
For more information, visit www.evidentscientific.com
We are seeking a highly skilled Technical Support Engineer for our Test & Measurement business. The role will be based in Singapore. You will be part of the world class team in delivering superior quality of service to our clients. If you resonate with our purpose to make people’s lives healthier, safer and more fulfilling, join us to build a successful and impactful career!
About the Job
As a Technical Support Engineer, the incumbent is responsible for the repair, maintenance, and calibration of Evident Products. This role is to fulfil customer’s requirements and solve technical problems.
Key Responsibilities
- Perform troubleshooting, repair, maintenance, and calibration for Evident products.
- Ensure all testing equipment is properly maintained and calibrated regularly.
- Collaborate closely with customers & our distributors to understand their specific requirements, address inquiries, and provide technical guidance.
- Establish and maintain professional relationships to ensure customer satisfaction.
- Prepare comprehensive and detailed service reports, evaluation reports, recommendations, and quotation for customer.
- Adhere to established quality control processes and procedures to maintain the highest level of accuracy and reliability after repair and calibration.
- Providing technical support to the Sales team for the potential sale of new instruments, including answering technical questions and occasionally running instrument demos.
Qualification & Experience
- Min Diploma in Mechanical/Electrical/Electronic Engineering.
- Min 5 years of related work experience in scientific equipment repair, maintenance and calibration.
- Knowledge of and ability to operate an oscilloscope, function generator, digital multimeter, frequency counter, and other related diagnostic equipment.
- Has knowledge of Ultrasound, Phased-Array & Eddy Current technology is an added advantage.
Key Skills / Core Competencies
- Highly organized with superior customer service skills.
- Excellent in MS Office knowledge and its applications.
- Excellent communications skills, highly self-motivated and able to work to meet agreed deadlines.
- The ability to work collaboratively in a team environment with a strong positive “can do” attitude is extremely important.
- Strong problem-solving abilities and attention to detail.
- Must be able to work under pressure and thrive in a dynamic and fast-paced work environment.
- Able to display Continuous Improvement and multi-tasking competencies.
