The Customer Technology Marketing Analyst supports with the implementation and management of UPS's technology applications portfolio and assist in deploying technology product marketing strategies. He/She is required to gather data, perform analysis, and report on the performance of UPS's technology products and services contributing to business performance and improved customer experience. The analyst will also support the team with collection of market/competitive insights, managing product training, and addressing internal tech inquiries.
Job Responsibilities
- Assists his/ her supervisor in implementing the Customer Technology plan
- Collects market insights and analyze customer needs to develop value propositions for UPS technology applications
- Assist in creating and maintaining internal and external collaterals related to UPS technology applications
- Coordinate and conduct User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications
- Respond to and follow up on internal inquiries about UPS technology products to facilitate knowledge transfer and issue resolution
- Supports with the communication of product and campaign releases to internal stakeholders to facilitate understanding of enterprise initiatives
- Prepare, monitor and report on the performance of UPS technology products and develop strategies to improve adoption rates
- Assist in building business cases to gain support for technology applications enhancements
- Participate in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds
Job Requirements
- PossesBachelor's degree in Marketing or a related discipline.
- Prefer minimum 1 year experience; Fresh graduate is also welcome
- Proficient in Microsoft Office Suite (Excel, Power Point, Access) and Power BI data visualization tools
- Strong oral and written communication skills for cross-functional and regional interactions
- Proactive team player with a fast-learning ability and keen attention to detail
- Self-motivated with a positive working attitude
- Able to work independently under pressure
