Embark on a journey with us at Carragheen, an established beauty and wellness company, specialising in holistic beauty for over 20 years since 1999. We are also the pioneer in Southeast Asia for eyelash extensions since 2004, using premium quality products from our self-developed product line, LashMagic™. Our capabilities and professionalism bring us beyond as a service provider and set up a training academy in 2013 and also the distributor to the World's No. 1 Brow Henna Brand, BrowXenna®. Our goal is to be the beauty trendsetter and deliver the best beauty regime holistically.
We are looking for a team player with passion and drive in the beauty industry and the drive to create new opportunities with the company. If you are the one, join our organisation!
Roles & responsibilities
Operation
· Manage the day-to-day store operations to ensure a seamless and smooth customer experience
· Build rapport with customers to ensure sustainable future sales and build loyalty and commitment
· Communicate and manage customers’ feedback effectively between departments
· Perform basic front desk duties such as attending to enquiries on the various platforms, managing appointments, and creating sales invoices via POS.
· Manage inventory control to ensure accuracy and efficiency
· Liaise with vendors and contractors to ensure store facilities are in good up-keeping condition
· Participate and support in training to understand the company’s products and services
· Promote brand awareness and support sales by sharing services, products and any promotions.
· Consolidate marketing data and provide insights on the effectiveness of all marketing activities, in the form of weekly reports to optimise campaign results and drive customer engagement
· Analyse customer engagement data with the marketing team for marketing strategies and initiatives
· Support the marketing team in media production as and when needed.
· Create basic artwork for posters, displays and social media stories.
· Take on additional tasks and projects as needed, demonstrating flexibility and initiative in supporting broader company objectives
· Explore & generate new ideas to increase customer satisfaction, growth and retention.
Qualifications and Education Requirements
· Min Nitec or higher with at least 2 years experience preferably in the beauty industry
· Able to handle English and Mandarin-speaking customers (to cater to our diverse group of clientele)
· Willing to commit to retail hours
· Goals-driven and customer-oriented
Others
· Pleasant disposition and well-groomed
· Cheerful and demonstrate excellent customer service
· Able to work both independently and as a team
· Possess good interpersonal skills and is meticulous and self-motivated
· Possess good communication skills in listening, and expressing ideas, both orally and in writing
· Provide relevant and timely information to management, co-workers, and customers
· Proficient in Microsoft Office (Word and Excel) and canva
If you are passionate about retail operations and have a burning desire to drive the brand forward, this is the perfect opportunity for you!
Join our passionate team and embark on an exciting journey in the beauty and wellness industry. Apply NOW to be part of our dynamic and rewarding environment.
