Job Summary
The individual must possess a passion to champion service excellence. He/ she is supporting the hotel’s learning and development function and will be committed to cultivating a strong service culture with the hotel division.
Primary Responsibilities
- Involve in learning design, conduct research and generate insights for the development of learning materials for learning programs (e.g. case studies, guests’ feedback)
- Conduct stand-up training and webinars (e.g. New employee orientation, Product knowledge training)
- Conduct and facilitate learning tours
- Manage day-to-day Learning & Development administration and operations
- Support the end-to-end coordination of Learning & Development programs, including general training execution (from pre-training, during training and post training)
- Co-owns/develop customized learning roadmaps and content with Corporate L&D team
- Assist to prepare learning materials such as presentations and guidelines
- Staying updated on the latest product knowledge in Resort World Sentosa and Sentosa Island to create relevant quizzes for team members.
- Create, maintain, and monitor the progress of learning and coaching plans
- Other ad-hoc duties as assigned
Requirements
- Effective communication and interpersonal skills
- Fast learner with strong time management skills to meet deadlines
- Detail-oriented and well-organized in a dynamic work environment
- Possess a can-do attitude
- Comfortable working independently and in a team
- Comfortable in public speaking
- Proficient in Google and Microsoft Office products such as Excel and PowerPoint
