Job Summary:
Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our team and shape the future of finance.
The role of R&M Officer (Processing) role is to perform and ensure timely and accurate set-up/maintenance of customers' profiles in e-banking platforms.
Expectation
1. To ensure that cut off times and SLAs of various products are met
2. To ensure 100% accuracy and quality in tasks performed
3. Ensure handling of enquiries and updating of statuses of cases are timely and accurate.
Responsibilities
1. Set up and maintain profiles of customers in various e-banking systems in accordance to forms submitted
2. Perform tagging of users as authorizers/administrators in system when required.
3. Handle enquiries & follow up
4. Update tracking spreadsheets
5. Perform Live verification of systems
6. Any other duties assigned in the course of work or rotation of duties
Requirements:
-Qualification or experience in related field.
-Experienced in banking and financial sector preferred.
-Proficient in Microsoft Office.
-Able to work independently, fast and accurate
-Basic knowledge of PC and internet security
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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