- The Care Manager supports and works within Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey
- Responsibilities*
- Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Hospital for information relating to the health and well-being of patients and clients
- Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure.
- Follows up on all calls after 2 weeks to review patient’s disposition.
- Has the expertise to navigate non-clinical calls appropriately.
- Provides guidance and support to a team of Care Manager Associates.
- Oversees the team’s rostering schedule and claims administration for shift duties.
- Performs morning and afternoon shift duties as rostered, and be the key person to standby during manpower shortage during night shifts.
- Support VCC expansion plans and attend meetings with internal and external stakeholders.
- Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
- Participate in projects and/or community events organized
- Any other duties as assigned by Reporting Officer.
Requirements
- Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
- 3 – 5 years of experience in healthcare settings is preferred.
- Knowledge in geriatric and community care will be an advantage.
- Ability to perform 24/7 shift work is required for this role.
- Strong team-player, with natural ability to interact with patients, healthcare staff and community partners of all levels.
- Organised, analytical, able to fit different pieces of the puzzle together.
- Pleasant disposition, approachable, with strong interpersonal and relational skills.
- Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
- Independent worker, with strong initiative.
- Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
- Equipped with basic computer skills in MS Words, Excel and PowerPoint.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)
