Description:
Responsibilities:
• Partner with key stakeholders across finance, credit, customer service and sales to gather detailed requirements for CTC process improvements and automation.
• Conduct thorough business process analysis to identify inefficiencies, bottlenecks, and opportunities for optimization.
• Facilitate workshops and interviews to capture user needs and pain points related to CTC functions.
• Document and analyse existing CTC workflows, identifying gaps and areas for alignment with business objectives.
• Develop clear, concise, and functional specifications for CTC system enhancements based on gathered requirements.
• Collaborate with technical teams to translate understanding of CTC processes into actionable configurations and developments for SAP systems.
• Prioritize and manage a backlog of CTC improvement initiatives, ensuring alignment with business objectives and project timelines.
Qualifications:
• Minimum of 5 years of experience as a Business Analyst with good understanding of CTC process flow, data models in SAP
• Experience in business process analysis, gap analysis, process optimizations and requirements gathering.
• Proven track record of successfully collaborating with cross-functional teams to understand and document business needs.
• Strong analytical and problem-solving skills with the ability to identify the root cause/trouble shooting skills.
• Excellent communication and facilitation skills to effectively lead discussions and workshops with stakeholders.
• Ability to translate complex business requirements into clear and concise functional specifications for developers.
• Experience with business process requirements mapping, functional documentation, and documentation tools.
