- Executes under crisis conditions regardless of the seniority of the audience, with a sense of urgency and mission
- Monitor information sources, including, but not limited to – SIRTS, intelligence updates, major incident channels (ServiceNow), and external news sources – to triage and assess events that may impact Citi, our clients or 3rd parties.
- Facilitate the coordination, communication and escalation response of major cyber incidents impacting our businesses, 3rd parties, vendors and clients
- Serve as a liaison between the CISO, Business and 3rd Party oversight teams, promoting rapid escalation of cyber events and translating cyber technical details into laymen’s terms
- Leads design, planning, coordination and execution of global cyber incident exercises
- Engages country leadership, global business leaders and internal functional teams to assess requirements and identify opportunities to incorporate innovation and improve exercise scope
- Analyzes and presents team outcomes to senior leadership, regulatory bodies and internal business stakeholders
Qualifications:
- Extensive relevant experience. Senior stakeholder engagement experience desired
- Incident/Crisis management experience including: Ownership, Assessment and initial support, Escalation/Notification, Business Impact Analysis, Resolution Tracking, Senior escalations
- Experience in exercise design, planning and execution.
- Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (including experience in communications with external parties)
- Understanding of Project Management Standards and Stakeholder Management
- Desired professional qualifications: ISC2 Certified in Cybersecurity, Comptia Security+
