- Analysis local market trends and competitor activity to identify business leads
- Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
- Negotiate room rates/packages with corporate clients
- Develop and implement creative local marketing channels, including social media channels
- Prepare company contracts for the hotel in accordance with current business and pricing conditions
- Work within current business strategies and recognising potential opportunities
- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
- Attend Sales events, as required
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
- Following up on all enquiries pertaining to wedding & social events site inspection/discussion
- Manage guest budgets to maximize revenue and meet guest needs
- Follow up on preparation of detailed agreement and collection of scheduled payments
- Being the main point of contact for all guests in terms of planning/preparation leading to the wedding date
- Liaise with all relevant departments (including for any room accommodation) on the event requirements
- To be responsible for the weekly follow up on all wedding & event bookings; tentative or confirmed and act according for bookings being held
- To attend the weekly Catering Meeting with the F&B & Audio Visual teams to go through in detail the weddings & events for the week
- To check the function room prior to each event to ensure things are in order
- To introduce the Banquet Operation Manager to the couple during the co-ordination meeting scheduled on the wedding day as to ensure a smooth execution of the wedding event
- To review billing and payments to ensure accuracy
- To inform Banquet operation team with feedbacks received from past events
- Adheres to all standards, policies and procedures
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