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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   International Customer Relationship Specialist
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International Customer Relationship Specialist

Fellows Creative Staff Singapore Pte. Ltd.

Fellows Creative Staff Singapore Pte. Ltd. company logo

A group company managing a cutting-edge regenerative medicine clinic is looking for staff at its Singapore office.

There is no need for new business development; instead, you will be handling inquiries mainly from English-speaking and Chinese-speaking regions flowing into the headquarters and the Singapore office. Your role will be to guide these inquiries to increase patient intake at our clinics in Tokyo.


Important notes: Training in Japan: 1-2 months to work at HQ office

*All the cost covered by employer (Air tickets, Accomodation and else needed for work and stay)


Job Responsibilities:

  • Responding to new inquiries and providing customer acquisition support.
  • Communicating fluently in English and Chinese, effectively liaising with customers and distributors, understanding and resolving their issues.
  • Communicating with the headquarters as necessary to resolve customer and distributor issues and requests.
  • Proficiency with document tools, managing related documents and data processing.
  • Demonstrating swift responsiveness, business acumen, problem-solving skills, and appropriate decision-making abilities.
  • Building good relationships with people, promoting teamwork and business development.

Requirements:

  • Experience in the relevant industry is preferred, especially experience as a contact point with travel agencies or external distributors.
  • Fluent communication skills in English and Chinese, with the ability to communicate smoothly both orally and in writing.
  • Excellent sales and coordination skills, capable of handling multiple tasks and work pressure effectively.
  • Strong problem-solving and adaptability skills, with the ability to respond quickly in emergencies.
  • A proactive and constructive approach, actively proposing solutions to problems.
  • Strong relationship-building skills, fostering good relationships with people from diverse backgrounds and cultures, and promoting teamwork and business cooperation.
  • Business level of language skills at Japanese speaking is a plus, but not a must


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JUNYA OISHI:
Managing Director
Reg No. (MOM): R2094543
WhatsApp: (+65) 8718-4686

Fellows Creative Staff Singapore Pte. Ltd.
20 Anson Rd, #11-01, Singapore 079912
Registration No. (ACRA): 201329050C
License No. (MOM): 13C6828

Job Type: Recruitment Agency Job

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