Amplifon is the global leader in the retail hearing care industry. Over 20,000 professionals in 26 countries, coming from more than 100 different nationalities, work every day in a global network of 9,500 points of sales to empower thousands of people to rediscover all the emotions of sound. In Amplifon we believe people are the most important component of our success. Only through investment in talent engagement, professional development, and recognition, our people can express their potential and build a fulfilling career.
At Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career.
Mission of the role:
We are currently looking for reliable and experienced Sales Performance Manager to join our team located at our Regional headquarters in Singapore.
A Sales Performance Manager plays a critical role in ensuring the optimal performance and efficiency of retail stores by analyzing data, identifying opportunities for improvement, and supporting strategic initiatives.
Main responsibilities:
- Analyze store performance data, including sales metrics, customer feedback, and operational KPIs.
- Use statistical methods and analytical tools to extract actionable insights.
- Collaborate with the Retail Excellence team to implement strategies for enhancing customer satisfaction.
- Work with the inventory management team to analyze stock levels, identify trends, and recommend improvements to minimize stockouts and overstocks.
- Collaborate with the training team to refine and enhance training initiatives.
- Assess the impact of training programs on employee performance and customer satisfaction.
- Evaluate store operational processes and workflows to identify opportunities for streamlining operations and improving overall efficiency.
- Provide recommendations for maintaining consistency and quality across all stores.
- Create and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership.
- Collaborate with cross-functional teams, including BI, marketing, and store operations, to gather data and insights for comprehensive analysis.
Requirements:
- 6 years of experience in data analysis and reporting, proven ability to identify problems, analyse root causes, present findings and recommendations effectively. Previous experience in retail analysis or store management is a plus.
- Bachelor's degree in mathematics or statistics, analytics, or a related field.
- Proficient in data analysis and interpretation using tools like Excel, SQL, or BI platforms.
- High attention to detail, ensuring accuracy in data analysis and reporting.
- Ability to work collaboratively with cross-functional teams and build strong working relationships.
- Excellent written and verbal communication skills in English
- Ability to adapt to a dynamic retail environment and respond to changing business needs.
