The responsibilities of a Traditional Chinese Medicine (TCM) massage manager typically include the following aspects:
1. **Management and Operations**:
- Supervise and manage the daily operations of the TCM massage center to ensure service quality and customer satisfaction.
- Develop and implement business strategies and goals to increase revenue and market share.
- Monitor financial status, including budgeting, cost control, and financial reporting.
2. **Team Management**:
- Recruit, train, and manage massage therapists and other staff to ensure they have professional skills and service awareness.
- Schedule staff work hours and shifts to ensure smooth business operations.
- Motivate the team to improve work enthusiasm and loyalty.
3. **Customer Service**:
- Handle customer complaints and suggestions, providing high-quality customer service.
- Establish good customer relationships, understand their needs and preferences, and offer personalized services.
- Organize customer feedback surveys to improve service quality.
4. **Marketing**:
- Develop and implement marketing plans to attract new customers and retain existing ones.
- Organize and participate in community activities, health lectures, etc., to enhance brand awareness.
- Promote TCM massage services through online and offline channels.
5. **Technical and Service Quality**:
- Ensure massage therapists are proficient in the latest TCM massage techniques and methods by organizing regular training and learning sessions.
- Supervise and evaluate the service quality of massage therapists to ensure compliance with industry standards.
- Continuously improve and innovate massage techniques and service offerings to meet market demand.
6. **Hygiene and Safety**:
- Ensure that the massage center meets hygiene and safety standards, maintaining a clean and comfortable environment.
- Regularly inspect and maintain massage equipment to ensure it operates normally and is safe.
7. **Compliance with Laws and Regulations**:
- Ensure the massage center's operations comply with local laws and regulations, obtaining relevant business licenses and permits.
- Understand and adhere to relevant hygiene and safety regulations, undergoing regular inspections and audits.
A TCM massage manager needs strong leadership, communication skills, and customer service awareness, as well as a deep understanding of TCM massage techniques and the market.
