Job Purpose
Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs. Each team member will be given a set of specific KPIs/topics to make their own and drive.
Differentiator
· Subject matter expert who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience
· Manage projects / processes and delivers results with limited supervision
· Problems faced are difficult and often complex
Main Responsibilities
· Execute Operations process and performance improvement plans with in-depth analysis and potential solution proposals to meet KPIs as well as productivity and data quality goals
· Review and evaluate impact of process and system changes to ensure quality, efficiency, and improvement
· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements
· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global management
· Formulate innovative business and technical solutions to improve operational effectiveness
· Consolidate the results of improvement projects and compose relevant report on progress and results
· Deploy best practices to identified key risk areas and resolve them
Stakeholders
· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.
· Build strong, trusting cross functional relationships with DGF managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and CEO
· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose and goals of projects
· Provide technical and system guidance to line managers and operators
Management Responsibility
· Directs the work of country level professionals and manages process and programs affecting operators
· Coach and review the work of country level professionals and operators
Required Skills
· Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation
Qualifications
· Bachelor’s Degree or equivalent experience/qualification
· More than 6 years of experience
