- Supervise, train and oversee staff in car washing and grooming techniques
- Monitor both individual and teams job performance metrics
- Work together with team on washing and grooming of vehicles as and when needed
- Ensure teams adhere to safe work procedures during operations
- Incident reporting to station manager and HQ on accidents and/ or isolated occurrences
- Assist station manager in staff adherence to company’s SOP
- Ensure site operations run smoothly and maintain housekeeping
- Implement operation plans to improve work processes and service quality
- Provide operational support and advice to senior management on planning and directing daily operations
- Responsible for condition and inspection of machines and maintenance/ repair of equipment
- Manage stock inventory and supplies
- Ensure level of service quality and car washing standards are maintained
- Serve as link between direct reports and middle / upper management
- Develop and maintain positive relationships with clients.
- Manage customer complaints and follow up with service recovery
- Salary commences according to experience
- Must be physically fit and able to withstand hot sun and extreme weather
- Able to work shifts
- Must possess knowledge and experience in troubleshooting machinery/ equipment failure and repairs eg. pressure jet machines, air compressors, polishing equipment etc.
