The Role
Our Operations Associate support the day-to-day aspect of an e-commerce website which includes
- Dealing with all customer queries including but not limited to fashion advice, feedback and/or technical related questions.
- Fulfilling customers’ orders; Receiving, putting away, picking, sorting, packing, and shipping
- Monitoring products and quality checks
- Handling logistics with a content management system
- Relaying customer feedback to department head
- Assisting in any other administrative tasks
Requirements:
- Strong command of the English language
- Strong computer skills to include MS Office, web based systems and social media
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality and consistency .
- Understands and communicates verbal and written instructions in a professional and courteous manner
- Applies feedback to improve performance and monitors own work to ensure quality
