Nice to Meet You! We are Ascenda
Ascenda provides the rewards infrastructure for leading financial services brands across the world.
Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.
With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.
Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!
We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.
Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!
About the Customer Dashboard
Our Customer Dashboard team is committed to build and manage fully featured admin panels that empower our customers and internal operations team to achieve their goals in a self-serve manner. Our applications cover a wide range of actions, such as new partner enrollment, branding of the user-facing website, managing day-to-day customer operations and more. You'll work with banks & fintechs around the world to support them with efficient rewards program configuration, extensive customisation and personalisation of the end user's experience.
This team is now focused on supercharging our next phase of growth with enabling ecosystem level configurability. You’ll join a team of diverse & talented people solving interesting challenges around configurations, onboarding, observability & event-driven processes that form the backbone of Ascenda's configuration architecture for hundreds of partners globally.
About the Senior Software Engineer Role
As a member of the Customer Dashboard team, you will:
- Craft secure, performant and user-friendly solutions to empower our customers to manage their SaaS loyalty programs efficiently.
- Participate in day-to-day work such as sprint planning, pair programming, technical mentorship, and code reviews.
- Have the opportunity to solve problems across multiple areas, such as performance, security, multi-tenancy & scalability. Be responsible for thinking through everything from business impact, to reliability and operability, to the ease of integration, and the cost of our product APIs.
- Own problems from end to end, engage closely with our designers, product owners and other engineering team members in developing brand new features like custom campaigns builder, payment integrations and a world-class customer onboarding experience.
- Enhance our web application with dynamic access control and different user permissions in mind.
- Handle production incidents and improve operational processes, monitoring, and tooling to minimise their impact.
- Support maintaining our integrated call centre platform and handle some incoming change requests.
- Mentor your fellow engineers with the technical skills and domain exposure needed to become the next generation of subject matter experts at Ascenda.
- Serve as a role model for high engineering standards and bring consistency to the codebases and Ops processes you will encounter.
Requirements
What we're looking for:
- Good technical background in building large scale web applications on a modern frontend and backend stack.
- A minimum of 5 years of development experience, with a preference for candidates with prior experience in the fintech/loyalty domain.
- Proficiency in our primary backend programming language, Ruby, or a strong willingness and capability to learn and excel in Ruby and/or Typescript.
- Participation in technical roadmaps and Request for Comments (RFCs) to communicate technical strategy and address architectural challenges.
- Excellent collaboration skills, comfortable working in cross-functional teams, and adept at interacting not only with engineering but also with product, design, and business teams.
- Passionate about mentoring and leading engineers, providing guidance and coaching for high performance.
- Preference for simple solutions and designs over complex ones, demonstrating a keen intuition for solutions that are both enduring and scalable.
- Ideal candidate possesses a product-oriented mindset, actively cultivating strong relationships with both the product and design teams to collaboratively develop features. Demonstrates the qualities of a true product engineer.
What matters at Ascenda:
We are passionate, we keep things simple, we focus on results, we work together & we innovate!
We have a rewarding working place that provides a:
- High growth environment & exponential career development
- Mobile & flexible work environment
- Competitive compensation
- Travel perks & Employee rewards
Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace.
We thank you for your understanding that only shortlisted candidates will be contacted for interviews.
