You will be a key technology partner to our customers in the Defence sector to thrive on developing the next breakthrough for the defence and security of Singapore
Be Part of Our Success
- Manage department performing IT and networking related maintenance and projects.
- Responsible and ensure contractual Service Level Agreement satisfy or exceed customer requirements/expectations.
- Manage a team of Service Delivery Managers (SDM) and their Engineers.
- Managing a departmental financial.
- Contribute to Business Proposals to customers.
Requirements
- Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
- Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
- Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
- Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
- Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
- Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.
- In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.
