Conduct monthly operational review meeting with Board Cloud Services Support Infra Operations Department to cover the below topics:
a. Review VMware Cluster Check Health Check finding(s) and provide recommendation(s).
b. Review of VMware Support Case(s)
c. Review VMware Licensing.
d. Review Capacity and Utilisation Report and provide recommendation(s).
Customer Advocacy:
a. Share VMware knowledge base(s), guide(s), or whitepaper(s) specific to VMware environment.
b. Provide VMware product roadmap updates and features.
Plan and prepare for future technology investments, conduct technology assessments, provide solution guidance, and recommend operations optimisations.
To provide insights, best practices, security advisories and recommendations to optimise the usage.
Operational Reports and Risk Mitigations:
Coordination of VMware issue management, escalation, and resolution.
Quarterly Health Check Reports.
Performance and Optimisation Recommendations.
Issue Tracking and Resolution Reports.
Proactive Maintenance Plans.
Capacity Analysis Reports.
Growth Forecasts.
Resource Optimisation Recommendations.
Technical Guidance and Best Practices:
Best Practices Documentation.
Technical Advisory Sessions.
Knowledge Transfer Workshops.
Perform review of VMware Hosts to apply recommended Software and Firmware Upgrades.
Sharing of VMware Software’s and Security advisory specific to VMware environment.
Incident Management Support:
To Support and manage incidents related to VMware products.
Incident Reports.
Root Cause Analysis.
Incident Resolution Plans.
Insight and Planning:
Quarterly TAM assessment report.
Technology Adoption Plans.
The VMware Cloud Technical Account Manager (TAM) is required to provide both on-site and remote assistance.
