- Provide support for assigned security platforms, including onsite troubleshooting, root cause analysis, incident reports etc.
- Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA.
- Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation.
- Ensure that daily operations and tasks are properly completed or followed up.
- Escalate issues and liaise with subject matter experts as required to resolve issues.
- Support After-office hours activities and standby requirements as necessary.
- Prepare activities report and documentation.
x
