Responsibilities
· Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM, and network equipment, and react to exceptions in accordance with Standard Operating Procedures
· Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance with Standard Operating Procedures
· Manage IT-related incidents and problems reported via phone call or e-mail.
· Maintain Incident Logs for incidents and problems for all software, hardware, and applications.
· Perform job submission, backup, recovery and restart in accordance with SOP or approved ad-hoc request.
· Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance with Standard Operating Procedures
Requirements
· Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
· Currently minimum 1 years hand-on IT Operations working experience of 24x7 rotating shift work in Command Center.
· Knowledge in system platform operating (AS400, Mainframe and Unix/Linux)
· Proficient in using MS Office (Excel, Words and PowerPoint)
· Good communication and interpersonal skills
· Proven ability to work independently and under pressure.
A good team player.
