The Sales and Operations Manager reports to the Director and is responsible for overseeing and coordinating the sales and operational activities within the company. This role ensures that sales targets are met, operations run smoothly, and customer satisfaction is achieved. The manager will lead a team, develop strategic plans, and implement best practices to drive business growth and efficiency.
Individual to be involved in:
1.Participating in comprehensive training sessions to learn about the company's operational processes. Study and familiarize oneself with company policies, procedures, and regulations. Assist in planning and overseeing daily operational tasks to ensure smooth workflow. Monitor and evaluate operational performance, identifying areas for improvement.
2.Conduct research and analysis to identify current and emerging market trends. Gather and analyze data on customer needs, preferences, and behaviors. Identify potential opportunities and risks in the sales pipeline. Develop and implement effective sales strategies to achieve revenue targets.
3.Monitor and manage assigned projects from initiation to completion.Identify opportunities for improvement within project workflows and processes.Conduct regular reviews and analyses of current operations to spot inefficiencies or areas needing enhancement.Collaborate with team members to gather input and support for proposed enhancements. Conduct market research to understand industry trends, competitor activities, and customer preferences. Work with the team to create comprehensive marketing strategies on facebook.
4.Maintain a professional and positive demeanor in all interactions with customers, clients, and partners. Ability to communicate the company’s values, products/services effectively.Engage with customers proactively to understand their needs and preferences.Respond promptly and effectively to customer inquiries, complaints, and requests.Provide accurate information and solutions to address customer issues and concerns.
5. Encourage teamwork and collaboration by organizing team-building activities and fostering a supportive atmosphere.Effectively coordinate work arrangements to ensure optimal use of resources and personnel.Delegate tasks appropriately based on team members' skills and project requirements. Plan and manage team schedules to align with client needs and project deadlines.Ensure timely completion of tasks by setting clear priorities. Provide assistance and resources needed for team members to perform their duties effectively.
Technical Skills and Competencies
1.Operational Management
2.Sales Management
3.Strategic Planning & Marketing
4.Customer Relationship Management
5.Leadership and Team Development
