Job Overview:
- My client looking for a proficient IT Executive to contribute significantly to the IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support.
- In this role, you will assist in project execution, deliver excellent customer support, and ensure seamless operations.
- Your technical skills and customer-focused approach will be vital to their success.
Responsibilities:
IT Projects Implementation:
- Aid in the software project implementation of warehouse automated storage and retrieval systems for customers, including integration with customer ERP systems, IT infrastructure, and networks.
- Collaborate in setting up machines, configuring software, conducting UAT/SIT, and providing software user training for both customers and internal staff.
- Support the software go-live process.
- Thoroughly document IT projects, detailing processes, configurations, and outcomes.
- Perform IT site visits to assess requirements, troubleshoot issues, and gather insights for improvements.
IT Service Support:
- Deliver remote helpdesk and onsite support services for customers, addressing technical needs promptly and professionally.
- Be available onsite on scheduled days to provide hands-on IT software support and ensure customer satisfaction.
- Prepare detailed IT service reports for accurate tracking and analysis.
IT Tasks and Ad-hoc Duties:
- Undertake various IT-related tasks to effectively support onsite customers.
- Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.
Requirements:
- Availability to travel for customer support in Singapore and Malaysia.
- At least 3 years of hands-on experience in a similar role.
- Experience in software application support, particularly with systems like inventory, warehouse management, and ERP.
- Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
- Strong communication skills to effectively liaise with team members, customers, and vendors.
- Ability to clearly escalate technical and customer inquiries to technical teams and superiors.
To Apply:
Interested candidates who wish to apply for the advertised position, please click on “Apply Now” and "ATTN: JOSL"
Alternatively, you may email us an updated copy of your resume (ATTN: JOSL)
We regret that only shortlisted candidates will be notified.
Email Address: [email protected]
Joseph Low | Registration No: R2089920 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407
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