Work Hours: 8am-1pm
Primary Responsibilities and Duties:
- Perform phlebotomy / venipuncture (possess valid certification)
- Schedule patient appointments and make reminder calls.
- Obtain patient address, contact details, insurance information and medical history
- Maintain patient data up-to-date and verify patient information at every visit
- Identify patient’s insurance coverage and collect co-payments
- Process credit card payments and balance daily cash deposits
- Inform patients about delays and waiting times
- Support triage to gather patient information for clinical judgment to priority of care
- Respond to patient queries and concerns in a professional manner
- Stay updated with information regarding insurance programs and funding sources.
- Assist patients in filling forms
- Management of patients’ records in accordance with PDPA act
- Maintains clinic(s) supplies inventory by checking stock to determine inventory level
- Dispensing of medication with second checker
- Perform timely billing in Clinic Management System and in insurance portals
· Secondary Responsibilities and Duties:
- Assist Doctor/ Nurses in procedures
- Perform procedures in treatment room (e.g: Tonometry, Spirometry, Audiometry, ECG, Dressing etc)
- Attend educational trainings for professional development
- Maintain proper infection control standards
- Demonstrate proper use and care of medical & IT equipment
- People management skills – Supervise and mentor less experienced staff
- Respects the values, customs, spiritual beliefs and practices of individuals and groups
- Articulate FHG Purpose and Shared Values in daily work
- Adhere to the policies, procedures, standards protocols in the organization.
- Performs any other additional duties as assigned by Clinic IC / Ops Manager
Key Skills:
- Proven track record and a continuous improvement mindset
- Good written and spoken English
- Possess good medication knowledge
- Good interpersonal skills and ability to work with colleagues from cross departments
- Ability to be both a team leader and team player
- Possess interest and aptitude in the applied field
- Pro-active, patient oriented and progressive
- Ability to prioritize and exceed expectations
- Able to work in a stressful environment and has good coping mechanism
- Has empathy and problem-solving attitude
- Foster a supportive and compassionate environment to care for patient
Qualifications:
- Education: Minimum GCE “N” Levels
- Experience: Minimum 1 year of experience in Healthcare
