Customer Service:
Provide prompt and helpful responses to all inquiries, quote requests, order confirmations, product returns, and evaluations through any incoming method (phone, digital channels, walk-ins).
Monitor shipment status to ensure timely delivery and escalate internally and to the factory to resolve order fulfillment issues raised by customers.
Proactively follow up on outstanding customer service issues until resolved.
Communicate clearly and professionally with a helpful attitude to assist customers, ensuring a high level of customer satisfaction through basic product knowledge.
Customer Education:
Educate customers on the use of web-based services, including Swagelok.com.
Effectively utilize internal resources such as iSwagelok, document-sharing platforms, and product literature.
Team Support:
Provide support to other team members and assist in ad-hoc/special tasks as assigned by the Leader/Manager.
Key Account Management:
Provide Key Account Management services to selected customers.
Receive and respond to customer queries, requests, and complaints within established guidelines.
Process Adherence:
Understand and ensure daily work follows established procedures, policies, and guidelines.
EA License No: 22C1414
Reg No.: R23113314
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