Job Description
1. Prepare Sales Quotations and Rental Quotations:
- Access the ERP system and navigate to the quotation module.
- Enter customer details, equipment specifications, pricing, and terms.
- Verify accuracy of information and ensure alignment with pricing guidelines.
- Save and send quotations to customers promptly.
2. Process Sales Orders:
- Utilize the ERP system to process sales orders received from customers.
- Enter order details accurately including quantity, pricing, delivery instructions, and any special terms.
- Verify order information to ensure completeness and accuracy.
- Confirm order receipt and update the system accordingly.
3. Assist Salespersons:
- Act as a point of contact for salespersons regarding customer inquiries, order status, and any issues that arise.
- Provide timely support and information needed to facilitate sales activities.
- Collaborate with sales team members to address customer needs effectively.
4. Resolve Client Complaints:
- Receive and document client complaints or issues promptly.
- Investigate complaints thoroughly, gathering necessary information.
- Communicate with clients to understand their concerns and propose solutions.
- Follow up to ensure resolution and client satisfaction.
5. Arrange PE for Heavy Equipment Inspection:
- Coordinate with relevant departments to schedule third-party inspections (PE) for heavy equipment.
- Ensure all equipment data loggers are calibrated and match load charts as required.
- Facilitate inspection processes to comply with safety and operational standards.
6. Prepare Weekly Sales Reports:
- Compile data on stock availability, latest Statements of Account (SOA), and rental fleet stock lists.
- Generate weekly sales reports using ERP system or designated reporting tools.
- Include key metrics and insights for management review and decision-making.
7. Chase Payment for Sales and Rental Units:
- Monitor payment timelines and follow up with customers to collect outstanding payments.
- Send reminders and statements as necessary to ensure payments are received within 90 days.
- Document payment status and update financial records accordingly.
8. Provide Assistance to Service Team:
- Support service team members with operational matters as they arise.
- Coordinate equipment servicing and repairs, ensuring minimal downtime.
- Communicate service updates to relevant stakeholders as needed.
9. Monitor Drilling Rig Tools & Accessories:
- Conduct regular inventory checks and maintenance tracking for drilling rig tools and accessories.
- Arrange client viewings and demonstrations for rental and sales purposes.
- Ensure availability and readiness of equipment for client inspections.
10. Apply for HDB Permits for Crawler Cranes:
- Initiate and complete applications for Housing Development Board (HDB) permits as required.
- Gather necessary documentation and ensure compliance with regulatory requirements.
- Coordinate with HDB and internal departments to secure permits in a timely manner.
11. Ensure Heavy Equipment Insurance Coverage:
- Verify and ensure all heavy equipment is adequately covered by insurance policies.
12. Ensure Payment for LTA for Rough Terrain Cranes:
- Coordinate payment processes and documentation to comply with Land Transport
- Authority (LTA) requirements for rough terrain cranes.
13. Apply Company Equipment under Bank Hire Purchase:
- Identify equipment eligible for hire purchase based on company policy and financial criteria.
- Prepare required documentation including equipment details, financial statements, and purchase agreements.
- Submit applications to designated banks and follow up to ensure timely processing.
- Coordinate with internal stakeholders and bank representatives to finalize hire purchase arrangements.
Requirements
- Minimum Diploma or equal certification.
- At least 3 years of related working experiences.
- Meticulous and well organized person.
- Self-motivated and enthusiastic in work.
