- One year Internal Contract and completion bonus
- Working in shifts 8am to 5pm or 3pm to 11pm
Responsibilities:
- Ensures that email infrastructure at the client site is configured, installed, tested, and operational
- Performs necessary checks, apply monitoring tools and respond to alerts
- Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
- Assists in analysing, assigning, and escalating support calls
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed
- Proactively identifies opportunities for work optimization including opportunities for automation of work
- Coaches L2 teams for advance technical troubleshooting and behavioural skills
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
- May work on implementing and delivering Disaster Recovery functions and tests
Requirements
- Minimum 5 years IT experience with 2 years experience in supporting large scale email security environment.
- Seasoned working knowledge of ITIL processes
- Seasoned experience working with vendors and/or 3rd parties
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to mail hygiene security such as Cisco email security or equivalent
To Apply
If you're interested in this role, click 'apply now'
All Applications will be treated will with strictest confidence.
Samuel Tse
Senior Consultant - Technology
Gateway Search
DID:+65 6727 6129
www.gateway-search.com
EA Licence No: 19C9807 | Registration No: R1223789
