- Regularly inspect and maintain the systems to ensure their optimal performance.
- Follow maintenance schedules and procedures to prevent any potential issues or malfunctions.
- Conduct thorough checks, tests, and adjustments to keep the systems in proper working order.
- Collaborate with the maintenance team to identify and address any maintenance needs promptly.
- Diagnose and resolve technical issues that may arise with the systems.
- Utilize problem-solving skills and technical knowledge to identify the root causes of problems.
- Carry out effective troubleshooting procedures to restore system functionality.
- Coordinate with relevant teams or departments to address complex or recurring issues.
- Document and report any incidents, malfunctions, or system failures encountered.
- Provide accurate and detailed information regarding the nature of the incident.
- Include relevant data, such as time, date, and location of the incident, in the reports.
- Communicate the incident reports to the appropriate personnel for further investigation or action.
- Provide exceptional customer service and support to our valued clients.
- Understand customer needs and requirements, ensuring their satisfaction.
- Offer clear and effective communication to address customer inquiries, concerns, or requests.
- Build and maintain positive relationships with customers through professionalism and responsiveness.
- Participate in a rotating standby schedule to ensure 24/7 availability for system support.
- Be available for on-call duties during designated periods.
- Respond promptly to emergency situations and provide timely assistance.
- Collaborate with the team to ensure seamless coverage and support during standby period
- Be available for on-call duties during designated periods.
- Ability to work collaboratively with a diverse team, including technicians, engineers, and customer support personnel
- Effective collaboration, communication, and coordination skills are vital for seamless operations and support.
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