Responsibilities
- Work with business users to review business processes and identify areas where business processes can be improved through IT systems
- Act as an interface between business users and the technology team to align understanding of requirements and processes through meetings, discussions, and workshops
- Elicit and document requirements and develop acceptance criteria for system implementation and on-going enhancements
- Prepare test cases and provide UAT and go-live support to the business and technical team
- Provide first level application support to end users and track issues raised till closure for projects and major system enhancements
- Define and own the Process Governance guidelines and framework, including process level hierarchy and process role descriptions in a document to enable and steer Business Process Management
- Work with technology team managers to ensure that Technology Group business processes are documented, kept up to date and stored in the designated central repository
- Any other ad hoc duties as assigned by supervisor
Requirements
- 2 years of relevant working experience in IT - Business Analysis, in both Agile and Waterfall environments.
- Adapt well to changes and uncertainties including new projects, job scope, regulatory changes & environment.
- Able to communicate and work well with business users and the technical team and bridge the gap between them.
- Articulates concepts, plans, policies and requirements clearly and concisely.
- Experience in customer fronting positions where there are direct interactions to manage and resolve conflicts and issues across different departments.
- Experience in planning & running small projects independently.
Interested applicants, please Email , and look for
Jensen Fang Lifa
Recruit Express Pte Ltd
EA License No. 99C4599
EA Personnel Registration Number: R2197080
We regret that only shortlisted candidates will be contacted.
