Responsibilities
Responsible for providing exceptional customer service to prospective and current students/parents and other stakeholders. This role involves handling inquiries, managing communication, and ensuring a positive experience towards chinese customers. The Customer Care Officer will act as the primary point of contact for all customer-related issues and support the school's mission of delivering outstanding educational services.
Customer Interaction
- Greet and assist visitors, students, and parents with a friendly and professional demeanor.
- Respond promptly to inquiries via phone, email, and in-person, providing accurate information about school programs, admissions procedures, and other services.
Communication Management
- Maintain clear and effective communication with parents and students, ensuring they are informed about school events, policies, and updates.
- Manage and update the school’s customer service database, ensuring all interactions are logged and followed up as necessary.
Issue Resolution
- Address and resolve concerns or complaints in a timely and empathetic manner.
- Attend to and resolve complex issues by liaising with the appropriate department or personnel.
Administrative Duties
- Manage queries (chinese language) on helpdesk and assist to resolve tickets directed to Customer Success.
- Support administrative tasks such as data entry, filing, and maintaining accurate student records.
Feedback and Improvement
- Collect and analyze feedback from students and parents to identify areas for improvement in customer service.
- Participate in training and development programs to enhance customer care skills and knowledge.
Requirements:
- Experience in a customer service or administrative role, preferably within an educational setting.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to handle sensitive and confidential information.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Problem-solving skills and a proactive attitude towards addressing issues.
- Friendly and approachable with a positive attitude.
- Commitment to providing high-quality customer service and contributing to the school’s success.
Working Days: 5.5 days per week
Location: Onsite
Benefits
- 21 days Annual Leaves per year
- 5 days Emergency leaves per year
- Child Subsidy Scheme: Employee discount – tuition & transport fee for kids studying in GIIS or any of its entities (based on school policy)
- Transport Facility provided across Singapore
